Shipping policy

Orders are generally shipped within 1-10 days after an order is processed. 

Orders are processed Monday-Friday during regular business hours. Only Local Deliveries can be made over the weekends or holidays, based on location.  

The following products:

• Seamoss gel by On Neptune
  

- can be shipped anytime between 5-10 business days. The products listed above are live produce made to order and require a specific timeframe for completion. Any faster shipment service selected will be refunded the difference. We suggest 'Regular Parcel shipment' when ordering the above specified products to avoid confusion.  

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges, or we can send you a new product to replace the damaged one free of charge. If a product is damaged, please send us a picture of the damaged product if you would like a new one sent to you. Unfortunately, we do not replace OR refund products if the packaging is destroyed. We will only refund or replace items that had original physical damage to the product itself. In addition, we do not accept returns or refunds from the following product: Seamoss gel by On Neptune. If that product is damaged, we will need proof of damage within 7 days of purchase. We will use our discretion to assess the situation but cannot guarantee any outcome.    

The Holi Shift provides several shipping methods to cater to everyone's budget. We are not responsible for lost or stolen packages during shipping process and unfortunately we are not able to issue a refund for lost or stolen products and packages with shipping charges involved. 

P.O. Boxes

Please note that we are unable to ship to P.O. boxes. Any orders placed with a PO box will be cancelled if an alternate address is not provided.

Cancellation

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action. Please do get in touch with our Customer Care team within 24 hours of placing an order. If the order is already out for shipment, we are unable to cancel the order. You can request a cancellation in the following ways:

(1). EMAIL: contact@theholishift.com

*Ensure to include your order number in your email and briefly describe your inquiry. *Please note, once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it.